Delivery charges

Unfortunately No.14 Gifts & Accessories is only able to deliver within the UK.

Delivery on all orders is £3.99. To qualify for FREE delivery your order must be over £25

Dispatch and delivery

We will aim to dispatch your order within 2 days of receipt of payment. If you purchase multiple items, they should be delivered together, but please note this cannot be guaranteed. Once your order has been dispatched you will receive an email to inform you of this.

No.14 Gifts & Accessories will deliver your products via Royal Mail, Interparcel or DPD. All parcels will require a signature upon delivery. On occasion we may need to pass your telephone number or email address to the courier so you can be contacted regarding delivery.

We will endeavour to have your order delivered to your UK address within 3-5 working days. We accept no liability for any delay in failure to deliver within our estimated time scales.

As the customer you are responsible to supply correct delivery address details. We are not liable for any loss of money due to postage if incorrect details have been provided.

As stated all our deliveries require a signature. If a person other than the named customer signs for the delivery, the liability for that item still belongs to the named customer.

It is imperative to ensure that you check the packaging of your delivery before you sign the delivery note. Please inform us immediately if you receive an open or damaged parcel.

Returns

Under the Distance Selling Regulations (2000) a customer has the right to return an unwanted item within 7 days. The 7 day period begins on the date of delivery. You must email info@no14gifts.co.uk within 24 hours of receipt of delivery if you intend to return an unwanted item.

Unwanted items must be returned in an unopened, unused, saleable condition in order to be entitled to a refund. Liability for return postage of any unwanted items is upon you the customer.

Should a faulty or damaged item be received, you must notify us within 24 hours of delivery by email to info@no14gifts.co.uk. Once we receive photographic evidence of damaged goods, we will dispatch a replacement order, or refund. Items will be replaced at no cost to you.

Any missing items from your order must be reported to us within 24 hours of receipt of your parcel. Claims made after that period will not be honoured.

Contact details

No.14 Gifts & Accessories can be contacted via the following:

Email: info@no14gifts.co.uk

Facebook: https://www.facebook.com/No14-Gifts-Accessories-354911595272625/

Address: No.14 Gifts & Accessories, 14 Boundary Road, Leicester, LE2 7PE